Shipping policy

SHIPPING POLICY

After Dark Garage

1. ORDER PROCESSING

All orders are processed within 1–5 business days (excluding weekends and public holidays), unless otherwise stated (e.g. pre-orders or made-to-order items).

You will receive a confirmation email once your order has been placed, and a second email with tracking details once your order has been dispatched.

2. SHIPPING LOCATIONS

We currently ship Australia-wide.

If international shipping becomes available, this policy will be updated accordingly.

3. SHIPPING RATES & CARRIERS

Shipping costs are calculated at checkout based on:

  • Your delivery location

  • Package size and weight

  • Shipping method selected

We use reputable courier and postal services to ensure reliable delivery.

4. DELIVERY TIMEFRAMES

Estimated delivery times vary depending on your location and carrier:

  • Metro areas: Typically 2–7 business days

  • Regional / remote areas: May take longer

Delivery timeframes are estimates only and are not guaranteed.

5. PRE-ORDERS & MADE-TO-ORDER ITEMS

If your order includes a pre-order or made-to-order item, dispatch times will be communicated on the product page or after purchase.

Orders containing pre-order items may be shipped together unless otherwise arranged.

6. DELAYS & SERVICE INTERRUPTIONS

We are not responsible for delays caused by:

  • Courier or postal service disruptions

  • Weather events

  • Public holidays

  • Industrial action

  • Incorrect or incomplete delivery information provided at checkout

Where delays occur, we will do our best to assist by providing tracking and carrier details.

7. INCORRECT ADDRESS DETAILS

It is the customer’s responsibility to ensure delivery details are correct at checkout.

After Dark Garage is not responsible for orders delayed, lost, or misdelivered due to incorrect or incomplete address information.

8. LOST OR STOLEN PARCELS

Once an order has been dispatched and marked as delivered by the carrier, responsibility transfers to the customer.

If your parcel is lost or stolen:

  • We will assist by providing tracking and carrier information

  • We recommend contacting the courier directly to lodge an investigation

We strongly encourage the use of secure delivery locations.

9. DAMAGED IN TRANSIT

If your order arrives damaged, please contact us within 7 days of delivery at:

info@afterdarkgarage.com

Please include:

  • Your order number

  • Clear photos of the damage

  • Photos of the packaging (if possible)

We will assess the issue and resolve it in line with Australian Consumer Law.

10. SHIPPING FEES

  • Shipping fees are non-refundable, except where required by Australian Consumer Law

  • If a return is approved, return shipping costs are handled as outlined in our Refunds & Returns Policy

11. CONTACT US

If you have questions about shipping, please contact:

info@afterdarkgarage.com